Terms & Conditions

Appointment Cancellation

Please note Harbour Lily Aesthetic Clinic operates on a 24 hour cancellation policy. If you wish to cancel or rearrange appointments, we kindly ask you to give us 24 hours notice. We reserve the right to charge the cost of the appointment if there is a no show or acceptable notice is not given.

To change or cancel your appointment

Please phone our clinic and speak to a member of our team if you wish to change or cancel your appointment.

Courses

Courses are non-refundable, only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance, from the total price of the course of treatments, with the difference returned to client.

Complaints Policy

Complaints should be made by e-mail to the manager of Bristol Clinic. We aim to acknowledge complaints within 5 working days.